ACCESS TO JUSTICE FOR CONSUMERS IN TURKEY: THE NEED FOR ENHANCING CONSUMER DISPUTE RESOLUTION THROUGH ONLINE DISPUTE RESOLUTION

8 Online Dispute Resolution for Consumers

ODR in the consumer context refers to the use of ICT tools and methods (usually alternative to the court system) employed by businesses and consumers (B2C) to settle conflicts that arise out of economic transactions between the parties, particularly in e-commerce. It is often distinguished from other fields where ODR is used, such as in the commercial field (B2B), in the public sphere to resolv...

Online Dispute Resolution for Consumers in the European Union

Online Dispute Resolution for Cloud Computing Services

The traditional concepts of practicing the law do not follow the pace of the development of the new technologies. Development of cloud computing services last decade raised new issues of applicable law, jurisdiction, access to justice, the legal nature of the disputes, consumer protection etc. At the same time, we are witnessing parallel attempts from several public bodies and international org...

The Legal Precedent in Online Dispute Resolution

The advances observed in the last years in telecommunication technologies rapidly brought along new ways of doing business. This new reality, however, has not been so rapidly followed by the entities responsible for dealing with the conflicts that arise from these interactions, now undertaken in an electronic format. Traditional paper-based courts, designed for the industrial era, are now outda...

Smoothing Some Wrinkles in Online Dispute Resolution

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